Last year's flu patients
Reach everyone vaccinated last autumn, weeks before your competitors advertise.
AI SMS Automation for Pharmacies
Turn your existing patient database into monthly revenue.
Your pharmacy already has thousands of patient records. Our AI-powered SMS automation starts genuine conversations with patients, answers questions instantly and helps fill appointments for your private services — without adding more work for your team.
98%+ SMS open rates
Live in around two weeks
No extra staff required
9:41
Greenfield Pharmacy
SMS · Active now
Hi Sarah, it's Greenfield Pharmacy. We're now taking bookings for this year's flu vaccinations. Would you like me to check availability?
How much is it?
It's £18 and the appointment takes around 10 minutes. If you're eligible on the NHS scheme it's free — I can check that for you too.
I'm 52 and asthmatic, would that count?
It might well do. Asthma requiring a preventer inhaler usually qualifies you for a free NHS vaccination. The pharmacist will confirm eligibility when you come in — either way you'll be vaccinated on the day.
Great. This week if possible.
We have Wednesday 2:10pm, Thursday 4:20pm or Saturday 10:00am. Which suits?
Thursday 4:20.
Reserved — Thursday at 4:20pm. Please wear a short-sleeved top. I'll text you a reminder the day before.
Perfect, thanks.
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iMessage
- AI conversations that feel human
- SMS open rates over 98%
- Works 24 hours a day
- GDPR conscious
- No mobile app required
- Professional UK implementation
The problem
You're sitting on thousands of untapped opportunities.
Pharmacies spend years building a patient database. Every vaccination, every travel consultation, every private appointment adds another record. Yet most of those patients hear from the pharmacy only when they happen to walk past the door.
Nothing is broken — there simply isn't time. Behind the counter, the day belongs to prescriptions and patients in front of you. Proactive communication is the first thing to be postponed, and it stays postponed. Meanwhile the database quietly becomes less valuable every month, while you pay to acquire new customers who are worth less than the ones you already have.
- Patients don't know which private services you offer.
- They forget to book seasonal vaccinations.
- They don't realise you run private clinics.
- They never return after their first visit.
- They enquire online, then never book.
SMS is the one channel that still reliably gets read. Open rates sit above 98%, and most messages are opened within minutes — a different world to email, where the majority are never seen at all. When the message is relevant and it invites a reply, patients respond.
The solution
AI conversations that generate more bookings.
Bulk texts get ignored because they read like adverts. Instead of blasting the same message at everyone, every patient receives a personalised SMS that opens a natural conversation — the kind of exchange they'd have with a member of your team.
Patients ask questions. What does it cost? How long does it take? Do I need an appointment? Is it suitable for me? The AI answers instantly using the information you've given us about your services, prices and availability. When the moment is right it books the appointment. When the question needs a pharmacist, it hands the conversation to your team with the full history attached.
9:41
Travel clinic enquiry
SMS · Active now
Do you do travel vaccinations for Thailand?
Yes we do. We'll first arrange a travel consultation to work out exactly which vaccinations you need. When are you travelling?
14th of next month, two of us going for 3 weeks.
Perfect, that gives us plenty of time. For Thailand we'd typically look at Hepatitis A, Typhoid, and Tetanus, plus Rabies or Japanese Encephalitis depending on your plans. Are you staying mainly in cities or heading rural?
Bangkok for a few days then islands and some jungle trekking.
Thanks, that's useful. The consultation is £25 per person and takes about 15 minutes. Any vaccines needed are quoted at the appointment. Shall I book you both in?
Yes please. Do you have anything on a Saturday?
We do. Saturday 9:40am or 11:20am this week. Which suits you better?
11:20 works.
Booked — Saturday 11:20am for two travel consultations. You'll get a confirmation text shortly. Please bring a list of any medication you take.
Brilliant, thank you!
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iMessage
How it works
Four steps from database to booked diary.
- 01
Import your patient database
Send us a simple export from your existing records. No complicated setup, no new software for your team to learn, and nothing to install on the counter PC.
- 02
Choose a service to promote
Flu, Covid and travel vaccinations, travel clinics, ear wax removal, weight management, blood pressure checks, B12, smoking cessation, women's and men's health, Pharmacy First, repeat prescriptions or a seasonal campaign.
- 03
AI starts personalised conversations
Every patient receives a message written for them, not a bulk blast. They reply with questions exactly as they would at the counter, and the AI answers in seconds.
- 04
Appointments are booked
Bookings land in your diary automatically, or the conversation is handed straight to your team when a human is the better answer.
Flagship service — database reactivation
Turn old patient records into new revenue.
Almost every pharmacy already holds years of valuable patient data. Rather than constantly paying to acquire new customers, our system reconnects with the patients who have already chosen you once. They know the pharmacy, they know the team, and they need no persuading that you're worth trusting.
We segment the database by the service each patient has used, then start conversations at the moment those patients are most likely to need you again.
Previous travel clinic patients
Travellers book again. A well-timed message catches them while they're planning.
Ear wax removal customers
A repeat service most people book roughly once a year, and then forget.
Weight management enquiries
Enquiries that never converted are often still interested months later.
Private consultation patients
Patients who already trust you are the easiest bookings you will ever take.
Lapsed regulars
Quiet records get a friendly, relevant reason to come back through the door.
9:41
Weight management enquiry
SMS · Active now
Do you offer weight loss injections?
Yes we do. We run a private weight management service with a clinical consultation first to check suitability. Can I ask your height and weight to see if you'd qualify?
5ft 6 and around 15 stone.
Thank you — that puts you within the range where treatment is usually appropriate, though the pharmacist confirms this at the consultation. Have you tried any weight loss treatments before?
No, first time. How much does it cost?
The consultation is £20 and is refunded against your first month if you go ahead. Treatment starts from £149 per month including your pen, needles and ongoing support.
Is there follow up or is it just the prescription?
You get a monthly review with the pharmacist, dose adjustments as needed, and you can message us any time between appointments.
Okay that sounds good, can I book in?
Of course. We have Wednesday 5:30pm or Friday 1:00pm. Which works best?
Friday 1pm.
All booked for Friday at 1:00pm. I've sent a confirmation and a short health questionnaire to complete beforehand.
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iMessage
Secondary service — speed to lead
Never lose another website enquiry.
When someone enquires about a travel clinic or a weight management consultation, they rarely enquire only once. The pharmacy that replies first usually gets the booking. With speed to lead, every website enquiry receives an SMS within seconds — long before anyone has a chance to look elsewhere.
- Answer questions about price, timings and suitability
- Explain exactly what a service involves
- Handle common objections calmly and accurately
- Qualify the enquiry before it reaches your team
- Book the appointment there and then
- Notify the pharmacy the moment a human is needed
No enquiry is forgotten, and nothing waits until Monday morning.
Revenue opportunities
Services that fill quickly with the right message.
Each of these works as its own campaign, with its own patient list and its own timing across the year.
Flu Vaccinations
Covid Vaccinations
Travel Clinics
Travel Vaccinations
Weight Management
Ear Wax Removal
Blood Pressure Checks
Vitamin B12
Smoking Cessation
Women's Health
Men's Health
Seasonal Campaigns
Repeat Prescriptions
Pharmacy First Services
Why SMS
The channel patients actually read.
98%+
Open rates
Most messages are read within minutes of arriving.
Seconds
Fast responses
Conversations begin immediately, not the next working day.
No apps
Works everywhere
Every mobile phone can receive it. Nothing to download.
Higher
Engagement
Far more effective than email for getting a reply.
Nothing to install, nothing to log into — it lands on the phone already in their hand.
The outcome
More bookings, less admin.
More private service revenue
More appointment bookings
Reactivated patient records
Less admin for your team
Instant replies, every time
Conversations 24/7
Never miss another enquiry
Professional patient experience
Better patient retention
Scale without hiring
Responsible communication
Built for professional pharmacy businesses.
Patient communication carries responsibility, and the platform is built around that. You approve the messaging, you keep control of the conversation, and your team can step in whenever a human answer is the right answer.
Consent-based messaging
We only message patients you are permitted to contact, with a clear opt-out in every conversation.
Human takeover available
Your team can step into any conversation at any moment and continue it themselves.
Full conversation history
Every message sent and received is logged and searchable for your records.
Secure systems
Patient data is held in access-controlled systems with UK-based implementation support.
The numbers
What it looks like inside a pharmacy.
Aggregated, anonymised results from pharmacy deployments. Pharmacies are not named to protect commercial and patient confidentiality.
3.4x
More private clinic bookings
Average across the first 90 days
98%
SMS messages opened
Compared with 21% for email
< 60s
Average response to a new enquiry
Down from several hours
11 hrs
Admin time saved each week
Per pharmacy team, on average
Sample campaign performance (12-month period, anonymised)
| Campaign | Patients messaged | Reply rate | Appointments booked |
|---|---|---|---|
| Flu vaccination reminder | 4,800 | 12.4% | 296 |
| Travel health clinic | 3,100 | 8.7% | 141 |
| Weight management enquiry | 2,400 | 10.2% | 118 |
| Blood pressure check recall | 5,600 | 7.9% | 212 |
| Ear wax removal reactivation | 1,900 | 9.5% | 94 |
Independent community pharmacy
Single site · 6,200 patient records
Flu and travel clinics filled from the existing database
- Bookings in 6 weeks
- 182
- Response rate
- 9.1%
- Additional revenue
- £14,600
“We'd been sitting on thousands of patient records and doing nothing with them. One campaign filled our flu clinic before the season even started, and the team didn't have to make a single phone call.”
Two-site pharmacy group
Two sites · 11,400 patient records
Missed enquiries answered instantly, day and night
- Enquiries answered
- 100%
- Enquiry-to-booking
- +41%
- Avg. reply time
- 38 sec
“Enquiries used to sit until someone had a quiet moment, which in a pharmacy is never. Now every one gets an answer straight away and the booked appointments just appear in the diary.”
Health-focused pharmacy with private clinics
Single site · weight management & travel health
Repeat appointments and follow-ups on autopilot
- Rebooking rate
- +63%
- No-shows
- -34%
- Admin hours saved
- 12 / week
“The follow-up sequences are the part I didn't expect to love. Patients get checked in on, they come back for their next appointment, and none of it depends on us remembering.”
Figures are drawn from anonymised pharmacy deployments and rounded. Results vary with database size, data quality, the services you offer and local demand.
Estimate the opportunity
What is your database worth?
Move the sliders to see what a modest response rate could mean across a year of campaigns.
Estimates assume a conservative 3% of contacted patients book. Real results vary by service, list quality and timing.
120
Appointments per campaign
720
Appointments per year
£1,500
Additional monthly revenue
£18,000
Additional annual revenue
FAQs
Questions pharmacy owners ask us.
How does the AI work?
We load your chosen patient list and campaign details, then the AI sends a personalised opening message to each patient. When a patient replies, the AI reads the message, answers using the information you have given us about your services, prices and availability, and moves the conversation towards a booking. It never invents clinical advice — anything outside its brief is passed to your team.
Can our staff take over conversations?
Yes, at any point. Every conversation is visible in one inbox and a member of your team can jump in and reply personally. The AI steps back automatically once a human is involved.
Can we promote more than one service?
Yes. Most pharmacies run a calendar of campaigns across the year — flu in early autumn, travel clinics in spring, weight management and health checks in January. Each campaign uses its own patient list and its own messaging.
Does this work for independent pharmacies?
It is designed for them. Independents usually have the strongest patient relationships and the least time to market. Small groups and regional chains run the same campaigns across multiple branches, with results reported per site.
How quickly can we launch?
Most pharmacies are live within a couple of weeks. The time is spent agreeing the campaign, the messaging and the booking process — not on technical setup.
Will patients know they are speaking with AI?
We are transparent about it and we recommend being upfront. In practice patients care that they get a fast, accurate, polite answer. Anything the AI cannot answer properly is handed to your team rather than guessed at.
Can the messages be customised?
Completely. Tone, wording, pharmacy name, service descriptions, prices, appointment lengths and the opt-out line are all yours. Nothing goes out without your approval.
Do you provide support?
Yes. We handle implementation, write the campaigns with you, monitor the first conversations closely and review results with you after each campaign so the next one performs better.
Your next appointment could already be in your database.
Your pharmacy has already done the hard work of building patient relationships. We'll help you start more conversations that lead to more bookings and more revenue.